Terms and Conditions

Last updated: March 16th, 2023 

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Simpli mobile application (the "Service") operated by Charm City Concierge Inc ("us", "we", or "our"). 

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. 

These Terms apply to all visitors, users and others who wish to access or use the Service. 

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service. 


If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. 

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. 

The service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy. 

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. 

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. 

Availability, Errors, and Inaccuracies 

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service. 

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. 


All ticket purchases are due at time of order with no exception.  Pricing, seating, and availability of tickets varies by each Venue or Promoter.  All seating requests will be considered but cannot be guaranteed. Seating is determined on the basis of best available location at the time of your order. All orders are subject to availability and will be confirmed by Charm City Concierge prior to charging your account. 

Group Seating Tickets 

Charm City Concierge has group ticket privileges with many area venues.  Charm City Concierge does not support the reselling of our group tickets through any means. Doing so may constitute a breach of the Policy provided in detail above and you, the purchaser, may be subject to revocation of current seats and/or future purchasing privileges.  Ticket prices include a 10% Charm City Service fee and may exceed the face value listed on the ticket. 

Broker Tickets 

If a requested event is sold out, or the seating location requested for an event is sold out or unavailable, we look to brokers to meet your request. Please be aware that ticket brokers add a premium service charge to the base of the ticket price before reselling them therefore ticket prices often exceed the face value printed on the ticket. The per ticket pricing is considered a market value and is based on a number of factors, including popularity of the event, availability of the tickets and pricing on a nationwide basis. Charm City Concierge only works with the most trusted and reputable ticket brokers to ensure the most fair and reasonable selection of tickets for our clients. 

Ticket Availability 

With the exception of digital tickets, Charm City Concierge guarantees tickets will be available to you, the purchaser, no less than 48 business hours prior to the event date. Tickets are available for pick-up at your concierge desk or for delivery to your primary office address on file.  If requested by you, the purchaser, Charm City Concierge will FedEx tickets to an alternate address at your own expense. Some events only offer digital tickets for entry into the venue. For that type of event, ticket barcodes will not be available for download until 24 hours prior to an event. Your concierge will transfer the digital tickets to you in advance and you can download the barcode to an app on your phone the day of the event. 


Charm City Concierge will not be responsible for tickets that have been lost, stolen or destroyed.  ALL TICKET SALES ARE FINAL - NO REFUNDS, EXCHANGES OR CANCELLATIONS 


Payment is due at time of order via credit card for all products and services unless you are an authorized purchaser ordering on behalf of a company that has established corporate billing terms with us. 

Corporate Purchasing 

If you are an authorized user of an established Corporate Billing Account, “Bill Me” will be a payment option available to you for qualifying purchases.  You will be provided with an invoice to submit to your company for payment.  It is your responsibility to make sure invoices are submitted for payment within the billing terms established on the corporate account.  If your company fails to pay, for any reason, you will be held responsible for payment as the purchasing party. 

Corporate Billing Exceptions 

Not all items are eligible for billing terms under a corporate account.  Items not subject to corporate billing terms include, but are not limited to, classes, dry cleaning, meal delivery services, produce box delivery and other subscription services, auto detailing, gift certificates and tickets.  Payment for these products and services is due at time of order. 

Contests, Sweepstakes and Promotions 

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply. 


When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service. 

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. 

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene. 

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. 

Intellectual Property 

The Service and its original content, features and functionality are and will remain the exclusive property of Charm City Concierge Inc and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Charm City Concierge Inc. 

Links To Other Web Sites 

Our Service may contain links to third party web sites or services that are not owned or controlled by Charm City Concierge Inc 

Charm City Concierge Inc has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. 

You acknowledge and agree that Charm City Concierge Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party web sites or services. 

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit. 


We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. 

If you wish to terminate your account, you may simply discontinue using the Service. 

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 


You agree to defend, indemnify and hold harmless Charm City Concierge Inc and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms. 

Limitation of Liability 

In no event shall Charm City Concierge Inc, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. 


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. 

Charm City Concierge Inc., its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements. 


Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. 

Governing Law 

These Terms shall be governed and construed in accordance with the laws of Maryland, United States, without regard to its conflict of law provisions. 

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service. 


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. 

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service. 

Contact Us 

If you have any questions about these Terms, please contact us.