Learn how to measure Experience Management beyond event attendance. Explore KPIs for tenant engagement, amenity utilization, reach, feedback and impact.
The Mixed-Use Advantage: Creating Connection, Driving Engagement and Supporting Retail
Mixed-use properties have a unique advantage: a built-in audience. Residents live there. Office tenants work there. Retailers and restaurants operate there. Visitors come for dining, shopping, entertainment and public events. …
What Is Experience Management in Commercial Real Estate?
Commercial real estate has changed. A great location, beautiful lobby and impressive amenity package are still important, but they are no longer enough on their own. Today, tenants expect more …
When Every Building Has Great Amenities, What Actually Sets Yours Apart?
Walk through almost any newly renovated Class A office building today and the amenity list will sound familiar.A beautifully designed tenant lounge.A state-of-the-art fitness center.Conference and collaboration spaces.A rooftop or …
3 Ways to Rethink the Conference Center as a Strategic Amenity
Conference centers are often positioned as a premium feature within a building — but in practice, they’re one of the most underleveraged spaces in commercial real estate. They’re booked occasionally, …
Designing Meeting Spaces for the Modern Workplace: Why Conference Centers Fail — and How to Get Them Right from Day One
For years, conference centers were designed around a simple assumption: If you build enough meeting rooms, tenants will use them. Today, that assumption no longer holds. Hybrid work, evolving tenant expectations, …
The Metric That Matters Most Isn’t Your Lease Term
Commercial real estate has long measured success on an annual timeline. Leases renew once a year. Budgets reset once a year. Performance is reviewed year over year. But the way people actually …
From Tenant to Community Member: The Rise of Mixed-Use Experience Models
Why mixed-use environments increasingly rely on hospitality-led experience strategies — and what leading CRE research reveals about this shift. Commercial real estate is shifting from an occupancy-driven model to one …
3 Ways Experience Managers Create Everyday Impact
How hospitality-led management transforms buildings from functional to unforgettable. In today’s competitive office market, experience can’t be an afterthought — it’s a strategy. Buildings that thrive are those where tenants …