Tenant retention has never been more competitive — or more human.
As companies rethink how they use office space, properties that lead with hospitality are the ones holding onto tenants. Amenities grab attention, but experiences create attachment — and attachment drives renewals.
At Simpli, we know that retention starts long before a lease renewal—it begins with the everyday interactions that make tenants feel recognized, supported, and connected to their workplace.
Hospitality Thinking, Simplified
Hospitality isn’t a department — it’s a mindset. It’s the difference between managing a building and hosting a community.
Our Experience Managers are trained not just to execute events, but to read the room — to anticipate needs, personalize touchpoints, and make interactions meaningful. A warm greeting, a thoughtful surprise, or a well-timed check-in can do more for loyalty than any amenity ever could.
That’s the Experience Multiplier — the idea that every positive interaction compounds over time, turning tenants into advocates and buildings into communities.
Experience That Delivers Real ROI
Hospitality-led management isn’t fluff — it’s a retention strategy with measurable results.
At Valo Park, for example, Simpli’s on-site experience programming helped ownership secure an anchor tenant for 50% of the building. Engagement grew, amenity use increased, and the building transformed from a workplace into a destination.
Across our portfolio, we see the same pattern:
- Tenants engage more when spaces are activated and personalized.
- Property teams gain back time through streamlined, tech-enabled coordination.
- Owners benefit from stronger renewal conversations, faster leasing velocity, and a brand reputation that sells itself.
Experience doesn’t replace operational excellence — it amplifies it.
Turning Amenities into Retention Tools
An amenity isn’t valuable because it exists; it’s valuable because it’s experienced.
Our teams design activations that transform static features into living assets — from curated wellness programs to social gatherings that connect neighboring tenants. Whether it’s a lobby activation, a rooftop series, or a workplace wellness challenge, every detail is designed to add value to the tenant’s day and meaning to their lease.
When experience becomes part of the brand promise, retention becomes the natural outcome.
The Takeaway
The properties that thrive today don’t just lease space — they cultivate belonging.
At Simpli, that’s our focus: creating environments where people want to show up, connect, and stay.
Because when hospitality drives strategy, tenant retention takes care of itself.
Check out other Simpli blogs
3 Ways Experience Managers Create Everyday Impact
The Experience Multiplier: How Hospitality Thinking Elevates Tenant Retention
Why Tenant Experience Is No Longer a Perk—It’s the Product
The Return-to-Office Mandate: Impact on Attraction & Retention—and the Power of Purpose
